The support services provided by Fortune Info are designed around the needs of clients and their individual users. Our engineers deliver exceptional responsiveness and accountability.
By recognising the importance of a personable approach, Fortune Info provides user IT support and training that is responsive, informative and easy to understand. There is so much terminology that can get in the way of relating to each other and sometimes even alienating your staff. We want our clients to get the most out of their technology and to do so, they need to understand how to use it properly. With a motivated approach to helping your employees to ultimately be able to help themselves, the team at Fortune Info are friendly and genuinely enjoy the human interaction that IT alone doesn’t bring to the table.
A few of the unique services our clients receive:
Fortune Info IT support team have put effort into recruiting dynamic problem-solvers, who can not only resolve complex IT issues, but can explain in everyday language what went wrong and how it was fixed. We are proud to have some of the best response and fix rates in our sector.
To engage our services, simply get in touch and talk us about your needs. Client feedback is important to us. Our engineers, as with all of our team members embrace the culture of measuring success in terms of client satisfaction. Furthermore, we capture data about everything we do, which can be accessed via our online business information portal, or through our monthly service review meetings.
To ensure we really get it right, where possible we place our staff on clients’ sites for the day. This encourages a close working relationship that helps us improve both our understanding of our clients’ changing requirements and to keep us on track to respond appropriately to our clients’ priorities. Our focus is to keep your IT solutions operating at all times, to minimise potential impact on trading or profitability.
Fortune Info is in business to keep you in business.